Policies and Announcements
News, announcements and articles in Policies and Announcements.
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Announcement: Office closure for the 2026 New Year holiday
Dear Valued Customers, Please be informed that all IIG Vietnam offices will be closed for the New Year holiday as follows: Thank you!IIG Vietnam
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Announcement from IIG Vietnam: Change of customer service location in Hanoi
Dear Valued Customers, Thank you for your trust and continued support of IIG Vietnam. To enhance our service quality, we would like to inform you of a change in our customer service location in Hanoi. Starting September 15, 2025, The Customer Service Desk will be relocated from IIG Vietnam – Trung Yen Office (3rd Floor,…
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Notice of System Upgrade and Maintenance – Online Test Registration Portal: online.iigvietnam.com
Dear Customers, To improve our system and provide the highest quality of service, IIG Vietnam would like to inform you that the online registration website https://online.iigvietnam.com/ will undergo a scheduled upgrade and maintenance. Maintenance period: From 9:00 p.m – August 22, 2025 to 2:00 a.m – August 23, 2025 During this time, access to the…
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Discount policy for English test fees at IIG Vietnam for students
To support and create favorable conditions for Vietnamese students to take international standardized English tests, IIG Vietnam offers a special discount on test fees for the TOEIC or TOEFL ITP tests. This policy applies to full-time students currently enrolled in educational institutions at various levels across Vietnam. I. Eligible tests and candidates: 1. Eligible tests:…
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Policies on test rescheduling and test cancellation for English tests at IIG Vietnam
IIG Vietnam provides the following specific policies to ensure candidates have clear and accurate information about test rescheduling and cancellation. 1. Policy on test rescheduling Maximum number of reschedules: 1. Rescheduling deadline: At least 5 working days before the test date (for candidates registering directly with IIG Vietnam). Rescheduling fee: 50% of the test fee…
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ID Photo Requirements for IT, Business, Marketing and other Tests* at IIG Vietnam
*Other tests include: Medical Administrative Assistant, Culinary Foundations, and Agriscience Foundations To ensure smooth registration and test-taking at IIG Vietnam, please follow the guidelines for submitting your ID photo. The specific requirements are outlined below: Regulation Details Size 3×4 cm (excluding any white frame). Note: Photos resized from 4×6 cm (or similar methods) are not accep
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Policies and terms of payment
Payment Time – Applicable to Online Payment Candidates must complete payment within 15 minutes after filling out the information form and proceeding to the payment page. After this time, to continue with registration, candidates must restart the registration process. Payment Confirmation Time: An email confirming test registration and associated services will be sent to the candidate’s…
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Identification document requirements for test registration
To ensure you have the most comprehensive and accurate information regarding identification document regulations for registering and taking exams at IIG Vietnam, we are pleased to provide the specific guidelines as follows: 1. Regulations: For TOEIC, TOEIC Bridge, TOEIC Speaking & Writing, TOEFL Primary, TOEFL Junior, TOEFL ITP, IT and other tests at IIG Vietnam,…
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Regulations on candidate information correction for English tests
To ensure you have the most comprehensive and accurate information regarding candidate information correction for English tests administered by IIG Vietnam, we are pleased to provide the specific regulations as follows: Deadline for correcting information: – If candidates wish to change their ID documents or update personal information after completing registration, they must contact IIG…
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Regulations on test rescheduling and test cancelation for English tests at IIG Vietnam
To ensure you have the most comprehensive and accurate information regarding test rescheduling and test cancellation at IIG Vietnam, we are pleased to provide the specific regulations as follows: 1. Regulations on test rescheduling Maximum number of reschedules: 1. Rescheduling deadline: At least 5 working days before the test date (for candidates registering directly with…
AnnouncementsPolicies and Announcements
ID Photo Requirements for Testing at IIG Vietnam
To ensure smooth registration and test-taking at IIG Vietnam, please follow the guidelines for submitting your ID photo. The specific requirements are outlined below: Regulations Descriptions Size 3×4 cm (excluding any white frame). Note: Photos resized from 4×6 cm (or similar methods) are not accepted. Resolution Maximum file size: 200KB. Standard dimensions: 354 x 472…
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Test administration regulations for English tests at IIG Vietnam
To ensure you have the most comprehensive and accurate information regarding taking exams at IIG Vietnam, we are pleased to provide the specific regulations as follows: Important information:Candidates must carefully read the “Examinee Handbook” and the “Test Administration Regulations” before the test date. This information is available on the website https://online.iigvietnam.com/. Test time and