COMMUNICATION SKILLS FOR BUSINESS (CSB)

Contents

OVERVIEW OF THE EXAM

Critical Career Skills (CCS) Professional Communication certification validates candidates' understanding of essential communication principles and skills necessary to work effectively in a professional environment. Beyond its primary focus on communication, the certification allows candidates to demonstrate critical thinking, collaboration, and creativity.

“Professional Communication Certification: Effective communication, affirming your abilities in the workplace.”

TARGET AUDIENCE

Students
Job seekers and applicants preparing for interviews
Individuals looking to enhance their business communication skills

EXAM STRUCTURE

Time: 50 minutes
Number of Questions: 40-45
Score: 700/1000 điểm

EXAM CONTENT

CCS PROFESSIONAL COMMUNICATION

1
Describe Basic Communication Principles
- Identify professional communication skills
- Identify effective verbal, nonverbal, and listening skills
2
Plan for Effective Communication
- Analyze the effect of the audience on a message
- Analyze the effect of the environment on a message
- Given a communication scenario, identify the specific purpose
- Given a communication scenario, address ethical and legal issues
- Given a business scenario, select the most appropriate communication medium
- Effectively outline and summarize your message
3
Apply Best Practices for Creating Business Deliverables
- Assemble accurate business communication deliverables
- Apply visual design standards to business communications
- Identify effective uses of data visualization to present complex information
4
Deliver Your Message
- Describe the variables involved in delivering an effective message
- Identify methods of adapting a message based on audience feedback
5
Receive Communications
- Given a business communication, restate the key points of the message
- Given a message, identify appropriate responses or clarifying questions
6
Analyze Communication Scenarios
- Analyze important factors of obtaining employment
- Analyze expressions of and responses to feedback
- Analyze communication etiquette within a business hierarchy
- Given a customer service request, identify the problem, solution, and appropriate action

BENEFITS OF THE CERTIFICATION

Professional Skills
The certification equips candidates with effective communication skills, forming a strong foundation for professional development.
Good communication reduces risks and costs associated with poor communication in businesses.
Career Opportunities
The certification enhances candidates’ credibility with employers, affirming their professional communication abilities to make impressions, handle tasks efficiently, and open doors to higher salaries and better job positions.
Comprehensive Training
IIG Vietnam provides a 150-hour program combining theoretical and practical training, ensuring candidates are confident in both the exam and real-world applications.
International Recognition
The CCS Professional Communication certification, offered by Certiport and administered by IIG in Vietnam, establishes candidates’ competencies in any global market.
Lifetime Validity
The CCS Professional Communication certification is valid for life, giving candidates peace of mind to focus on career growth without concerns about renewal or retaking exams.